MongoDB

2 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a lead advisor for a portfolio of Enterprise accounts, maximizing customer lifetime value and success on MongoDB. Drive retention, revenue realization, and long-term advocacy by connecting customers with cross-functional resources and translating complex technical environments into measurable business outcomes. Lead customer advisory efforts, run enterprise business reviews, maintain account insights, and use AI fluency to improve engagement processes while mentoring and coaching peers.

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as a strategic connector for Enterprise customers, maximizing lifetime value through cross-functional alignment to achieve high-stakes business goals.
•Proactively identify and mitigate account risks in technically complex environments, advising on advanced operational strategies and best practices to accelerate time-to-value.
•Conduct enterprise customer business reviews, analyzing technical health and risk and translating insights into business-critical outcomes to drive mutual success plans.
•Own account strategy and portfolio execution to improve customer maturity, retention, and revenue realization, including forecasting control and identifying expansion opportunities with presales teams.
•Amplify the customer voice internally to influence product roadmap and coordinate across Sales, Product, Services, and Support; mentor peers and support hiring/ramping for new team members.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually

Perks:EquityPaid LeaveParental LeaveFertility AssistanceAdoption Assistance401kHealth Insurance

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product.
•4+ years experience accountable for customer health and revenue realization for Enterprise customers.
•Excellent verbal and written communication skills to influence technical and business outcomes and solve complex problems across varied audiences.
•Bachelor’s degree in Computer Science or STEM, or equivalent technical work experience.

Experience:7+ yearsEnterpriseTechnical customer-facingSaaSCloud data

Education:Bachelor's in Computer Science, STEM

Skills:CommunicationInfluencingProblem-solvingRisk mitigationMentoring

Languages:English

Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

2 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as a strategic connector for Enterprise customers, maximizing lifetime value through cross-functional alignment to achieve high-stakes business goals.
•Proactively identify and mitigate account risks in technically complex environments, advising on advanced operational strategies and best practices to accelerate time-to-value.
•Conduct enterprise customer business reviews, analyzing technical health and risk and translating insights into business-critical outcomes to drive mutual success plans.
•Own account strategy and portfolio execution to improve customer maturity, retention, and revenue realization, including forecasting control and identifying expansion opportunities with presales teams.
•Amplify the customer voice internally to influence product roadmap and coordinate across Sales, Product, Services, and Support; mentor peers and support hiring/ramping for new team members.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually

Perks:EquityPaid LeaveParental LeaveFertility AssistanceAdoption Assistance401kHealth Insurance

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product.
•4+ years experience accountable for customer health and revenue realization for Enterprise customers.
•Excellent verbal and written communication skills to influence technical and business outcomes and solve complex problems across varied audiences.
•Bachelor’s degree in Computer Science or STEM, or equivalent technical work experience.

Experience:7+ yearsEnterpriseTechnical customer-facingSaaSCloud data

Education:Bachelor's in Computer Science, STEM

Skills:CommunicationInfluencingProblem-solvingRisk mitigationMentoring

Languages:English

Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn