Customer Service Consultant - Richmond (Remote)

Serve as the key link between customers’ at-home and in-store CarMax experiences by responding to leads and inquiries online and by phone. Guide customers using CarMax inventory knowledge, support them throughout the buying journey (from sales/appraisal to finance applications and delivery scheduling), and help ensure a seamless transition from online to in-store purchase. Work in a high-energy sales environment focused on customer experience and team learning.