Splunk Area Technical Account Manager

Cisco
Hong Kong
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Relationship management","Conflict resolution","Influencing","Communication"]

Serve as a Customer Success Security Area Technical Account Manager, acting as a Splunk expert for assigned accounts and customers. Drive value realization through onboarding and enablement workshops, health review and remediation, and security use case activation. Provide up to 90 days of strategic, case-based technical consulting across Splunk Enterprise Security, UBA/UEBA, and/or SOAR, partnering with customer success, sales, and solution engineers on adoption, architectures, and priorities.

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Cisco
Cisco
2 months ago

Splunk Area Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Closed
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as a Customer Success Security Area Technical Account Manager, acting as a Splunk expert for assigned accounts and customers. Drive value realization through onboarding and enablement workshops, health review and remediation, and security use case activation. Provide up to 90 days of strategic, case-based technical consulting across Splunk Enterprise Security, UBA/UEBA, and/or SOAR, partnering with customer success, sales, and solution engineers on adoption, architectures, and priorities.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as a Splunk Security expert to guide area-aligned customer success teams and customers on optimal use of Splunk Enterprise Security, UBA/UEBA, and/or SOAR.
  • •Deliver onboarding & enablement activities, including workshops, prescriptive guidance, and achieving onboarding milestones.
  • •Perform security health reviews by auditing usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, and frameworks; remediate identified issues.
  • •Plan and develop security use cases, including identifying MITRE ATT&CK coverage gaps, integrating/normalizing data, driving CIM compliance, and writing custom SPL for detections/analytics.
  • •Provide strategic, case-based technical consulting (up to 90 days) to address complex technical situations, including enterprise-level architecture, implementation, configuration, and optimization in complex environments.

Key Requirements

  • •Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
  • •Experience integrating and normalizing data from diverse sources, including Common Information Model (CIM), forwarding architecture, and technical add-ons.
  • •Strong command of Search Processing Language (SPL), including developing and optimizing correlation and risk-based alerting rules.
  • •Expertise in UBA/UEBA and/or SOAR.
  • •Strong security operations foundation across threat hunting, incident/forensics concepts, insider threats, and compliance.
Experience:CybersecuritySecurity operations
Skills:Customer focusRelationship managementConflict resolutionInfluencingCommunication
Certifications:GIACCISSPOSCPES Implementation AccreditationSOAR consultant I & II
Tech Stack:Splunk Enterprise SecurityEnterprise Security (ES)Splunk User Behavior Analytics (UBA)UEBASOARSecurity Orchestration, Automation, and ResponseSPLCIMMITRE ATT&CKCIM complianceSPL searchAWSAzureGCPRisk-based alertingCorrelation searchesNotable eventsData onboardingForwarding architecture

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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