Customer Success Manager II

Pleo
Lisbon, London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Empathy","Proactivity","Relationship management","Problem-solving"]

Own the customer success adoption and expansion journey for SMB and Mid Market accounts in the UK & Ireland. Build trust as a product advisor, qualify and triage inbound communications, and improve customer outcomes by monitoring health scores and adoption. Collaborate cross-functionally with CX, Onboarding, AM, Sales, Marketing, Product, Services & Solutions, and Customer Support to strengthen the overall customer experience and feedback loop.

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Pleo
Pleo
1 day ago

Customer Success Manager II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the customer success adoption and expansion journey for SMB and Mid Market accounts in the UK & Ireland. Build trust as a product advisor, qualify and triage inbound communications, and improve customer outcomes by monitoring health scores and adoption. Collaborate cross-functionally with CX, Onboarding, AM, Sales, Marketing, Product, Services & Solutions, and Customer Support to strengthen the overall customer experience and feedback loop.
Location: Lisbon, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Nurture and support opportunities from the customer base, focusing on SMB and Mid Market UKI customers
  • •Own the post-onboarding adoption journey and advise customers on creating ideal processes with the tool
  • •Measure customer health scores, monitor feature/product adoption, and act proactively to prevent churn
  • •Receive, qualify, and triage inbound communication from email, Intercom, and other channels
  • •Collaborate cross-functionally to bridge customer feedback to the product team and improve the customer experience

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeaveParental LeaveRemote Work

Key Requirements

  • •5+ years of experience in account management, sales, or customer success roles
  • •Experience advising customers and driving adoption to maximise value of a SaaS product
  • •Ability to manage goals and work at high velocity in a fast-paced, dynamic environment
  • •Strong communication and empathetic customer-facing skills, including fluency in English
  • •Proactive, trustworthy approach to deadlines, promises, and high-volume communication triage
Experience:5+ yearsSaaSFintech
Skills:CommunicationEmpathyProactivityRelationship managementProblem-solving
Languages:English
Tech Stack:IntercomMyndUp

Company Brief

Pleo
Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Copenhagen, Denmark
Founded: 2015
WebsiteLinkedIn