Base Optimization Specialist

Airtable
London
Workplace: OnsiteFull timeGBP 61,100 - 75,200 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer focus","Collaboration","Critical thinking"]

Senior Base Optimization Specialist responsible for post-sales customer success, resolving technical and operational challenges, guiding complex implementations, and driving adoption of Airtable’s AI features in higher education environments. You’ll diagnose issues via direct customer calls, optimize databases and automations, and collaborate with internal teams to improve product and processes while maintaining high CSAT and productive utilization.

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FursaFursa
Airtable
Airtable
5 months ago

Base Optimization Specialist

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Last checked: 13 hours agoStatus: Live

Job Summary

Senior Base Optimization Specialist responsible for post-sales customer success, resolving technical and operational challenges, guiding complex implementations, and driving adoption of Airtable’s AI features in higher education environments. You’ll diagnose issues via direct customer calls, optimize databases and automations, and collaborate with internal teams to improve product and processes while maintaining high CSAT and productive utilization.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Conduct direct customer calls to diagnose and resolve technical and operational issues, focusing on AI and advanced platform capabilities
  • •Guide customers through complex implementations, automation workflows, API integrations, and database optimizations
  • •Proactively identify and address adoption barriers, accelerating customer success and platform utilization
  • •Maintain a high CSAT and productivity through efficient case management
  • •Collaborate with internal teams to share customer insights and contribute to product and process improvements

Pay and Benefits

Salary: GBP 61,100 - 75,200 annually
Perks:Health InsurancePensionLife InsurancePaid LeaveCommuter BenefitsLifestyle WalletLegal Services

Key Requirements

  • •Experience in higher education or similar environments with understanding of institutional workflows
  • •Technical proficiency with ability to learn no-code/low-code platforms and AI features
  • •Problem-solving skills; comfortable navigating databases, automations, and integrations
  • •Self-directed and adaptable; able to research and master evolving platform capabilities without extensive training
  • •Strong consultative mindset with ability to ask probing questions to uncover root causes and identify opportunities for expanded platform usage
Experience:Higher education
Skills:CommunicationProblem-solvingCustomer focusCollaborationCritical thinking
Languages:English
Tech Stack:No-codeAIAPIsDatabasesAutomationAirtable

Company Brief

Airtable
Provides a low-code/no-code cloud-based relational database and collaboration platform that lets teams build custom apps, workflows, and automated processes without heavy engineering. Combines spreadsheet familiarity with database power for business users.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn