Manager, Product Integration

Mastercard
Toronto
Workplace: OnsiteFull timeCAD 109,000 - 158,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Stakeholder management","Influencing","Project management","Continuous improvement"]

Lead end-to-end customer integrations for Ethoca products from late sales through go-live. Own onboarding by gathering requirements, scoping, configuring systems, and running functional testing to prepare clients for production. Partner with Sales and Account Management with product and technical expertise during pre-sales and sales, run demos and training, and coordinate internal/external stakeholders while driving consultative integration solutions.

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FursaFursa
Mastercard
Mastercard
1 month ago

Manager, Product Integration

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead end-to-end customer integrations for Ethoca products from late sales through go-live. Own onboarding by gathering requirements, scoping, configuring systems, and running functional testing to prepare clients for production. Partner with Sales and Account Management with product and technical expertise during pre-sales and sales, run demos and training, and coordinate internal/external stakeholders while driving consultative integration solutions.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end customer onboarding experience, including requirements gathering, scoping, configuration, and functional testing to reach production readiness.
  • •Deliver a positive customer service experience by understanding and meeting customer needs quickly and professionally.
  • •Review customer/business processes and recommend integration solutions that improve customer and/or operational experience in a consultative way.
  • •Partner with Sales and Account Management by providing product and technical expertise during pre-sales and sales.
  • •Run online product demonstrations and customer training, and act as a conduit between internal and external stakeholders while managing expectations.
Travel: Low travel

Pay and Benefits

Salary: CAD 109,000 - 158,000 annually

Key Requirements

  • •Experience implementing API/SFTP B2B technology solutions, ideally in fintech or SaaS.
  • •Strong influencing and stakeholder management skills to build advocacy and drive others to a plan.
  • •Proven project management ability handling multiple complex projects, including soliciting requirements and building an execution plan.
  • •Direct customer-facing experience and comfort learning about customers’ businesses.
  • •Ability to communicate clearly with internal and external stakeholders and ensure configuration accuracy.
Experience:FintechSaaS
Skills:CommunicationStakeholder managementInfluencingProject managementContinuous improvement
Tech Stack:APISFTPSalesforcePostmanJIRABOBJ

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
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