OKX

1 month ago

Senior VIP Relationship Manager, NEA

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Senior VIP Relationship Manager role focusing on Northeast Asia, remote across the region. You’ll manage the most strategic VIP clients including institutional accounts and ultra-HNW individuals, shape client service frameworks, influence product and marketing decisions, and mentor junior RMs while driving new VIP acquisition through strategic partnerships and executive networking.

Location: China, Japan, South Korea, Mongolia, Russia, Taiwan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead relationships with OKX's most strategic VIP clients in NEA — including institutional accounts, ultra-HNW individuals, and key referral partners — with higher revenue accountability than a standard RM role.
•Identify and act on unspoken client needs through qualitative and quantitative analysis; produce senior-level client intelligence reports that inform product and commercial decisions.
•Design and own client service frameworks — including tiering logic, escalation protocols, and service-level standards — that the broader team adopts and operates within.
•Act as a senior commercial partner to marketing, product, and operations teams; influence go-to-market decisions for VIP campaigns and product launches.
•Mentor and support junior RMs; provide quality reviews, share market insight, and help onboard new team members into the client management approach.

Pay and Benefits

Perks:Learning BudgetEducation Subsidy

Key Requirements

•5+ years of experience in private banking, institutional sales, or VIP client management within international financial services with a track record of managing complex, high-value portfolios.
•Demonstrated ability to build and own senior-level client relationships (C-suite, family offices, institutional trading desks).
•Experience designing or improving client service processes, not just working within them.
•Prior exposure to crypto exchanges or trading platforms is strongly preferred; crypto-native candidates are welcome.
•Strong strategic thinking with ability to inform product direction and influence commercial strategy.

Experience:5+ yearsFinancial servicesCryptoVIP banking

Skills:CommunicationLeadershipProblem-solvingRelationship managementNegotiation

Languages:English

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX