Senior Associate, Process Manager (Hybrid)

Discover Financial
Virginia, Richmond, Wilmington, Illinois
Workplace: HybridFull timeUSD 80,800 - 92,200 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Analytical skills","Attention to detail","Process improvement mindset","Cross-functional collaboration","Data-driven problem solving"]

Lead process engineering in Bank Operations by mapping and redesigning end-to-end banking workflows to improve efficiency, reduce risk, and deliver measurable results. Apply Lean Six Sigma (DMAIC), BPM, and Agile methods to identify bottlenecks, eliminate variance, and analyze operational data. Establish transition and governance controls, perform root-cause analysis, and partner cross-functionally to communicate changes, train stakeholders, and support production readiness across initiatives.

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Discover Financial
Discover Financial
6 hours ago

Senior Associate, Process Manager (Hybrid)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead process engineering in Bank Operations by mapping and redesigning end-to-end banking workflows to improve efficiency, reduce risk, and deliver measurable results. Apply Lean Six Sigma (DMAIC), BPM, and Agile methods to identify bottlenecks, eliminate variance, and analyze operational data. Establish transition and governance controls, perform root-cause analysis, and partner cross-functionally to communicate changes, train stakeholders, and support production readiness across initiatives.
Location: Virginia, Richmond, Wilmington, Illinois
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define operating models and ensure operational readiness for new initiatives in a dynamic environment.
  • •Build end-to-end process maps, value stream maps, and flow diagrams to redesign current-state workflows into optimized future-state processes.
  • •Use Lean Six Sigma (DMAIC), BPM, and Agile frameworks to identify bottlenecks, reduce waste, eliminate process variance, and improve customer experience.
  • •Establish control metrics to monitor process health and transition redesigned processes into production.
  • •Extract and analyze operational data to identify trends, performance gaps, capacity constraints, and operational risks, and present findings and training to senior leadership and internal stakeholders.

Pay and Benefits

Salary: USD 80,800 - 92,200 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 2 years of Process Management experience.
  • •At least 1 year of Data Analysis experience.
  • •At least 1 year of experience with Microsoft Office or G Suite.
  • •Experience with Compliance or Risk Management (preferred).
Experience:2+ yearsBank operations
Education:High School
Skills:Analytical skillsAttention to detailProcess improvement mindsetCross-functional collaborationData-driven problem solving
Certifications:LeanAgileSix SigmaBusiness Process ManagementProject Management
Tech Stack:Microsoft OfficeG SuiteLean Six SigmaDMAICBusiness Process Management (BPM)Agile

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn