Customer Care Specialist I (Manheim)

AutoTrader.com
United States
Workplace: HybridFull timeUSD 16.59 - 24.86 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Prioritization","Customer service","Troubleshooting"]

Handle customer requests via phone, email, chat, and ticketing systems, providing professional service and resolving standard technical and account issues. Listen actively, document interactions and outcomes, and follow security protocols when accessing customer information. Triage and escalate complex cases to internal teams, collaborate for timely resolution, and support customer education and training as needed. Work hybrid with limited remote availability and flexible scheduling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Customer Care Specialist I (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Handle customer requests via phone, email, chat, and ticketing systems, providing professional service and resolving standard technical and account issues. Listen actively, document interactions and outcomes, and follow security protocols when accessing customer information. Triage and escalate complex cases to internal teams, collaborate for timely resolution, and support customer education and training as needed. Work hybrid with limited remote availability and flexible scheduling.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and respond to customer requests through phone, email, chat, and ticketing systems.
  • •Listen actively, demonstrate professionalism, and maintain customer relationships through quality service delivery.
  • •Troubleshoot and resolve standard technical and account-related issues.
  • •Escalate complex issues to appropriate internal teams or specialists.
  • •Document customer interactions, issues, and resolutions while following security protocols.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High school diploma/GED and generally less than 2 years of related experience.
  • •Flexibility to work evenings, weekends, and holidays as required.
  • •Ability to multi-task and prioritize, handling multiple projects/tasks at a time.
  • •Foundational computer and technology skills, including internet and email, with excellent oral and written communication.
  • •Experience working in a contact-center, metrics-driven environment; automotive industry experience and bilingual English-Spanish are preferred.
Experience:AutomotiveContact center
Education:High School
Skills:CommunicationMultitaskingPrioritizationCustomer serviceTroubleshooting
Languages:EnglishSpanish
Tech Stack:EmailInternetTicketing systemsPhoneChat

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn