Account Associate

Qlub
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account Management0Skills: ["Communication","Presentation","Organization","Proactive","Analytical"]

Own partner success for Qlub’s restaurant accounts by supporting KAMs with day-to-day portfolio management, acting as an operational point of contact, and surfacing risks like usage drops and churn signals. Lead restaurant staff training and engagement, troubleshoot on-the-ground issues with Tech/Support, and deliver monthly performance reporting using GMV, adoption, and transaction trends. Collaborate cross-functionally to help partners succeed and prepare for QBRs with data-driven insights.

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FursaFursa
Qlub
Qlub
13 hours ago

Account Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own partner success for Qlub’s restaurant accounts by supporting KAMs with day-to-day portfolio management, acting as an operational point of contact, and surfacing risks like usage drops and churn signals. Lead restaurant staff training and engagement, troubleshoot on-the-ground issues with Tech/Support, and deliver monthly performance reporting using GMV, adoption, and transaction trends. Collaborate cross-functionally to help partners succeed and prepare for QBRs with data-driven insights.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support assigned KAM(s) with day-to-day portfolio management and serve as an operational point of contact for partners.
  • •Identify and flag risks such as usage drop, churn signals, and service issues for KAM action.
  • •Conduct training and refresher sessions for restaurant staff; troubleshoot on-the-ground issues and coordinate with Tech/Support.
  • •Review portfolio performance metrics (GMV, adoption rates, transaction trends) and prepare monthly performance reports for KAMs.
  • •Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner issues quickly and support partner meetings/QBRs with data and talking points.

Key Requirements

  • •0-2 years of experience in account support, onboarding, training, or F&B/tech operations.
  • •Fluency in English.
  • •Strong communication and presentation skills to engage restaurant staff and occasionally decision-makers.
  • •Analytical and detail-oriented; comfortable working with performance data and building reports.
  • •A valid driving license and access to a car are required.
Skills:CommunicationPresentationOrganizationProactiveAnalytical
Licenses:Valid driving license
Languages:EnglishArabic
Tech Stack:CRM systemsGoogle WorkspaceExcelGoogle Sheets

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
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