Technical Customer Success Manager — AI Agents

Wing Assistant
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Communication","Ownership","Organizational skills","Collaboration"]

Own post-sales customer outcomes for B2B SaaS customers using AI agents and workflow integrations. Configure solutions to customer requirements, troubleshoot technical issues, and coordinate when engineering support is needed. Build strong customer relationships, maintain ownership of open items with timely updates, and document learnings. Provide training and guidance, work within US business hours for support coverage, and use customer success tools to track metrics and manage multiple accounts.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Technical Customer Success Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own post-sales customer outcomes for B2B SaaS customers using AI agents and workflow integrations. Configure solutions to customer requirements, troubleshoot technical issues, and coordinate when engineering support is needed. Build strong customer relationships, maintain ownership of open items with timely updates, and document learnings. Provide training and guidance, work within US business hours for support coverage, and use customer success tools to track metrics and manage multiple accounts.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage post-sales processes to ensure successful customer implementation and ongoing support.
  • •Configure software solutions based on customer requirements, including AI agents and workflow setup.
  • •Troubleshoot technical issues and resolve customer inquiries in a timely manner.
  • •Collaborate with clients to develop effective AI prompts and integrations for business needs.
  • •Document customer interactions and provide training and guidance on using the software effectively.

Pay and Benefits

Perks:Health InsuranceDentalRetirementRemote WorkLearning Budget

Key Requirements

  • •Proven customer success management experience in a B2B SaaS environment.
  • •Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI workflows.
  • •Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
  • •Exceptional written and verbal communication skills to explain technical concepts to non-technical stakeholders.
  • •Experience with AI technologies in customer service or operations, including familiarity with API integrations and CRM/customer success tools.
Experience:B2B SaaSAI
Skills:Problem-solvingCommunicationOwnershipOrganizational skillsCollaboration
Tech Stack:AI agentsWorkflowsIntegrationsAPI integrationsCRMCustomer relationship managementCustomer success software

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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