Agents, Front Office

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Warmth","Empathy","Ability to work under pressure","Improvisation"]

Handle guest check-in and check-out for One&Only Mandarina according to established standards. Help build a strong team working environment focused on delivering high-quality service guests expect. Bring knowledge of concierge-related duties, communicate clearly, and stay calm while working under pressure. Contribute to an experience-driven culture by improvising when needed and treating guests with warmth, empathy, and professionalism.

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Kerzer International
Kerzer International
22 hours ago

Agents, Front Office

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Handle guest check-in and check-out for One&Only Mandarina according to established standards. Help build a strong team working environment focused on delivering high-quality service guests expect. Bring knowledge of concierge-related duties, communicate clearly, and stay calm while working under pressure. Contribute to an experience-driven culture by improvising when needed and treating guests with warmth, empathy, and professionalism.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Responsible for guest check-in and check-out according to established standards.
  • •Develop a team working environment to offer service aligned with highest quality standards.
  • •Provide concierge-related services using general knowledge of the role.
  • •Communicate effectively with guests using strong spoken and written English.
  • •Work under pressure with agility, good personal treatment, and improvisation.

Key Requirements

  • •Manage guest check-in and check-out following One&Only Mandarina standards.
  • •1+ year experience in hospitality or guest service.
  • •General knowledge of concierge responsibilities.
  • •English spoken and written.
  • •Professional education in tourism or in business administration for tourism hospitality.
Experience:1+ yearsHospitality
Education:Bachelor's in Turismo o administración de empresas turísticas
Skills:CommunicationWarmthEmpathyAbility to work under pressureImprovisation
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn