Customer Success Manager I (Remote)

Trane Technologies
United States
Workplace: RemoteFull timeUSD 73,213.33 - 101,675 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Organizational skills","Planning","Communication","Cross-functional collaboration","Independent work","Proactive","Resourcefulness","Customer relationship management"]

Own post-implementation customer relationships for an assigned portfolio, acting as the trusted partner for use cases and product functionality. You’ll drive ROI communication across the customer lifecycle, monitor account activity to spot trends and risks, and provide insights to help customers maximize platform value. Support adoption by surfacing new features, maintain clear engagement records, and communicate effectively with both business and IT decision-makers.

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Trane Technologies
Trane Technologies
1 day ago

Customer Success Manager I (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own post-implementation customer relationships for an assigned portfolio, acting as the trusted partner for use cases and product functionality. You’ll drive ROI communication across the customer lifecycle, monitor account activity to spot trends and risks, and provide insights to help customers maximize platform value. Support adoption by surfacing new features, maintain clear engagement records, and communicate effectively with both business and IT decision-makers.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the trusted partner for assigned clients on use cases and product functionality.
  • •Deliver and communicate ROI for clients throughout the customer lifecycle.
  • •Monitor account activity to identify usage trends, assess risks, and recommend additional products/support.
  • •Provide insights to help customers get the most out of the platform.
  • •Foster adoption by raising awareness and leveraging new product features; maintain client engagement and resolution records.

Pay and Benefits

Salary: USD 73,213.33 - 101,675 annually
Perks:Health Insurance401k MatchTuition AssistanceFertility Coverage

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •2+ years of experience in consultative selling or customer success.
  • •Experience in consulting or pre-sales; both is ideal.
  • •Willingness to engage with both business and IT decision-makers.
  • •Strong communication, organization, and cross-functional collaboration skills.
Experience:2+ years
Education:Bachelor's
Skills:Organizational skillsPlanningCommunicationCross-functional collaborationIndependent workProactiveResourcefulnessCustomer relationship management

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn