Sr. Customer Service Analyst (Onsite)

RTX
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Prioritization","Stakeholder management","Cross-functional collaboration"]

Serve as the primary customer contact for sales order administration from contract award through closeout and archive. Create and edit accurate sales orders in SAP, send acknowledgements, generate contract summaries, and maintain customer order tracking and reports. Ensure compliance with export policies, coordinate with Finance on invoicing and credit/debit memos, and partner with Inventory Planning and Shipping to meet delivery requirements. Work with cross-functional teams to resolve order and billing questions while using English fluently.

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FursaFursa
RTX
RTX
1 day ago

Sr. Customer Service Analyst (Onsite)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary customer contact for sales order administration from contract award through closeout and archive. Create and edit accurate sales orders in SAP, send acknowledgements, generate contract summaries, and maintain customer order tracking and reports. Ensure compliance with export policies, coordinate with Finance on invoicing and credit/debit memos, and partner with Inventory Planning and Shipping to meet delivery requirements. Work with cross-functional teams to resolve order and billing questions while using English fluently.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the principal customer contact for sales order administration from contract award through closeout and archive.
  • •Create/edit sales orders in SAP, send order acknowledgements, and generate/distribute contract summaries as required.
  • •Maintain customer contact on sales order status, order changes, and billing/receivables questions.
  • •Ensure export policy and procedure compliance, including license applications, export classification, and denied parties screening.
  • •Partner with Finance, Inventory Planning, and Shipping to process invoices, returns, credit/debit memos, and deliverables that meet customer requirements.

Key Requirements

  • •University degree in business administration or related field with at least 2 years of relevant experience.
  • •Minimum 2 years of experience in Supply Chain roles with related position experience.
  • •Hands-on ERP experience (including SAP or similar), specifically with Sales and Distribution (SD) module expertise.
  • •Proven experience in order entry and order administration, ensuring data accuracy and updating order statuses in ERP/CRM systems.
  • •English proficiency for fluent verbal and written communication with international clients.
Experience:2+ yearsSupply chainERPOrder management
Education:Bachelor's
Skills:CommunicationProblem-solvingPrioritizationStakeholder managementCross-functional collaboration
Languages:English
Tech Stack:SAPSAP SDERP systemsSalesforceOracleCRM systemsMicrosoft Office SuiteEmailSAP transactionsCustomer portals

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website