NTT

5 days ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive outbound consultative sales by engaging Canada-based customers and promoting telecom plans, upgrades, bundles, and retention offers. Handle objections and rejections professionally while achieving daily, weekly, and monthly sales targets. Use CRM to maintain accurate call and conversion records and follow scripts, quality, and process standards to maximize revenue and deliver a strong customer experience.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Pick-up Drop

Key Requirements

•0–2 years of experience (freshers welcome) with a sales/BPO background preferred.
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability and strong active listening/customer empathy.
•Resilience to handle rejection professionally.
•Basic system/CRM handling.

Experience:0BPOTelecom

Skills:CommunicationPersuasionActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT