FOH - Reception_Front of House_Burjuman Center Fitness First UAE_HOSP - Burjuman - Dubai, UAE_Fitness First

Landmark Group
Dubai
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Customer service","Communication","Team support","Attention to detail","Problem-solving"]

Provide excellent front desk customer service for Fitness First club visitors, creating best first impressions across communication channels. Manage professional daily front desk operations, including member access, memberships processing, cash handling, and adherence to SOPs, Health & Safety policies, and company briefs. Support the member journey by handling queries and complaints, answering calls to standard, and escalating issues to line management when needed.

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FursaFursa
Landmark Group
Landmark Group
1 day ago

FOH - Reception_Front of House_Burjuman Center Fitness First UAE_HOSP - Burjuman - Dubai, UAE_Fitness First

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide excellent front desk customer service for Fitness First club visitors, creating best first impressions across communication channels. Manage professional daily front desk operations, including member access, memberships processing, cash handling, and adherence to SOPs, Health & Safety policies, and company briefs. Support the member journey by handling queries and complaints, answering calls to standard, and escalating issues to line management when needed.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service and create best first impressions across all communication channels, including answering incoming calls and taking effective messages.
  • •Run professional daily front desk operations: ensure the club opens on time, front desk cleanliness, uniform compliance, and SOP adherence (including no mobile policy).
  • •Manage member/guest access in line with Guest Access and Guest Pass SOP, including cancellation requests escalation and membership application document/supporting checks.
  • •Handle membership dues and payments accurately in the system, process arrears/renewals at point of entry, and support debt collection and card updates.
  • •Support member journey execution with proactive quality interactions, handle member complaints with necessary escalation, and ensure cash-up accuracy during shifts.

Key Requirements

  • •Secondary education: A level or equivalent.
  • •Deliver excellent customer service and create best first impressions across all communication channels.
  • •Demonstrate knowledge of club operations, including Fitness First club rules/regulations, class timetables, promotions, and events.
  • •Follow business SOPs and Health & Safety responsibilities without fail, including front desk operational standards.
  • •Be responsible for front desk daily operations, including member access checks and accurate membership dues/payment processing in the system.
Experience:Fitness
Education:Bachelor's
Skills:Customer serviceCommunicationTeam supportAttention to detailProblem-solving
Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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