2 days ago

TikTok Shop - Middle Mile Solutions Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Reposted: first listed 2 days ago

Job Summary

Own carrier operational performance across middle-mile and linehaul networks, ensuring service quality, compliance, and consistent execution. Design and maintain frontline-ready SOPs, standardize workflows across shifts and lanes, and translate operational feedback into system, tooling, and process improvements. Partner with product, engineering, analytics, and planning teams to deliver scalable solutions, monitor network health metrics, and lead initiatives that improve on-time delivery, reduce dwell, and strengthen dispatcher efficiency.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency.
•Define operational expectations, SOPs, and escalation paths in partnership with carrier management and procurement teams.
•Design, document, and maintain SOPs for linehaul dispatch, execution, escalation, and exception management; standardize workflows to reduce variability.
•Gather frontline feedback and translate operational issues into system, tooling, or process improvement requirements with product/engineering/analytics.
•Monitor network performance metrics and lead initiatives to improve on-time performance, reduce dwell, minimize service failures, and support peak readiness and network change management.

Key Requirements

•Bachelor’s degree in Supply Chain, Logistics, Business, Data Analytics, or related field.
•3+ years of experience in e-commerce logistics, linehaul operations, or platform fulfillment.
•Strong understanding of linehaul networks, delivery SLAs, and carrier performance management.
•Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker).
•Ability to manage multiple projects in a fast-paced, high-growth environment with strong communication and negotiation skills.

Experience:3+ yearsE-commerceLogisticsLinehaul operationsPlatform fulfillment

Education:Bachelor's in Supply Chain, Logistics, Business, Data Analytics (or related field)

Skills:CommunicationNegotiationProject managementCross-functional collaborationContinuous improvement

Tech Stack:ExcelSheetsTableauPower BILookerSQLTMS systems

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

TikTok Shop - Middle Mile Solutions Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Reposted: first listed 2 days ago

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency.
•Define operational expectations, SOPs, and escalation paths in partnership with carrier management and procurement teams.
•Design, document, and maintain SOPs for linehaul dispatch, execution, escalation, and exception management; standardize workflows to reduce variability.
•Gather frontline feedback and translate operational issues into system, tooling, or process improvement requirements with product/engineering/analytics.
•Monitor network performance metrics and lead initiatives to improve on-time performance, reduce dwell, minimize service failures, and support peak readiness and network change management.

Key Requirements

•Bachelor’s degree in Supply Chain, Logistics, Business, Data Analytics, or related field.
•3+ years of experience in e-commerce logistics, linehaul operations, or platform fulfillment.
•Strong understanding of linehaul networks, delivery SLAs, and carrier performance management.
•Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker).
•Ability to manage multiple projects in a fast-paced, high-growth environment with strong communication and negotiation skills.

Experience:3+ yearsE-commerceLogisticsLinehaul operationsPlatform fulfillment

Education:Bachelor's in Supply Chain, Logistics, Business, Data Analytics (or related field)

Skills:CommunicationNegotiationProject managementCross-functional collaborationContinuous improvement

Tech Stack:ExcelSheetsTableauPower BILookerSQLTMS systems

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn