Assistant Customer Experience Manager (Remote + Flexible)

Qureos
Phoenix
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Empathy","Analytical thinking","Problem-solving","Organizational skills"]

Support the Customer Experience Manager in shaping the end-to-end customer journey. Act as a key contact for customer enquiries, resolving issues promptly, and analyze customer feedback to identify trends and drive service improvements. Collaborate with technology and consulting teams to ensure a seamless experience, maintain accurate CRM data, and produce customer-facing support documentation and performance reports based on customer experience metrics.

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FursaFursa
Qureos
Qureos
3 weeks ago

Assistant Customer Experience Manager (Remote + Flexible)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support the Customer Experience Manager in shaping the end-to-end customer journey. Act as a key contact for customer enquiries, resolving issues promptly, and analyze customer feedback to identify trends and drive service improvements. Collaborate with technology and consulting teams to ensure a seamless experience, maintain accurate CRM data, and produce customer-facing support documentation and performance reports based on customer experience metrics.
Location: Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Assist in developing and implementing strategies to enhance the overall customer journey.
  • •Serve as a key point of contact for customer enquiries, providing timely and effective resolutions.
  • •Collect, analyze, and report on customer feedback to identify trends and improve services.
  • •Collaborate with cross-functional teams (including technology and consulting) to ensure a seamless customer experience.
  • •Maintain and update CRM data and help create support documentation and customer-facing materials, including customer experience performance reporting.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Proven experience in a customer experience, customer support, or related client-facing role.
  • •Exceptional written and verbal communication skills with strong attention to detail.
  • •Strong analytical and problem-solving abilities with a strategic mindset.
  • •A genuine passion for helping customers with empathy and a customer-first approach.
  • •Proficiency with standard office software and experience using CRM platforms.
Experience:TechnologyConsulting
Education:Bachelor's in Business, Marketing, Communications, or a relevant field
Skills:CommunicationEmpathyAnalytical thinkingProblem-solvingOrganizational skills
Tech Stack:CRMCustomer feedback analysis toolsOffice software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn