Call Center Agent

Axis Pay
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Multi-tasking","Teamwork","Stress tolerance","Customer focus","Responsibility"]

Serve Axis customers by handling account transactions, processing payments, transferring funds, and resolving issues to ensure a consistently high level of customer satisfaction. Follow a disciplined sales process to identify opportunities, direct customers to electronic banking services, and work toward team KPIs. Regularly collect customer feedback and help improve the Axis product, marketing, sales, and operations teams.

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FursaFursa
Axis Pay
Axis Pay
2 days ago

Call Center Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve Axis customers by handling account transactions, processing payments, transferring funds, and resolving issues to ensure a consistently high level of customer satisfaction. Follow a disciplined sales process to identify opportunities, direct customers to electronic banking services, and work toward team KPIs. Regularly collect customer feedback and help improve the Axis product, marketing, sales, and operations teams.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve customers by completing account transactions.
  • •Carry out transactions and services including accepting payments and transferring funds.
  • •Provide services to all customers to ensure optimal customer satisfaction and resolve problems.
  • •Identify opportunities to grow customer relationships through a disciplined sales process.
  • •Work toward the team’s KPIs and direct customers to electronic banking services.

Pay and Benefits

Perks:Health InsuranceLife InsuranceGym MembershipParental Leave

Key Requirements

  • •English language speaker (B1 or upper intermediate).
  • •Good verbal communication and grammatically correct written and verbal communication.
  • •Computer literacy and ability to multi-task.
  • •Stress resistance, responsibility, and strong customer focus.
  • •Desire to benefit and help people, and ability to work in a team.
Skills:CommunicationMulti-taskingTeamworkStress toleranceCustomer focusResponsibility
Languages:English

Company Brief

Axis Pay
Axis is an Egyptian fintech company licensed by the Central Bank of Egypt. It builds mobile money infrastructure and offers wallet, payouts, and remittances products for individuals and businesses, with a focus on transfers, bill payments, and disbursements.
Industry: Fintech Infrastructure
Growth: Growth Stage Startup
Headquarters: Egypt
WebsiteLinkedIn