Global Key Account Manager (SG)

Aramex
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7-9 yearsEducation: bachelorsSkills: ["Customer-centric","Negotiation","Problem-solving","Strategic planning","Cross-functional collaboration"]

Own and grow strategic relationships with key global and regional accounts as the primary point of contact and trusted advisor. Drive profitable revenue expansion through upselling, cross-selling, and new opportunities while managing contracts, pricing, margins, and SLAs. Monitor account performance and run QBRs/MBRs to align on priorities and improvements. Collaborate across operations, finance, marketing, and products to ensure service excellence and customer satisfaction.

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Aramex
Aramex
1 day ago

Global Key Account Manager (SG)

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Job Summary

Own and grow strategic relationships with key global and regional accounts as the primary point of contact and trusted advisor. Drive profitable revenue expansion through upselling, cross-selling, and new opportunities while managing contracts, pricing, margins, and SLAs. Monitor account performance and run QBRs/MBRs to align on priorities and improvements. Collaborate across operations, finance, marketing, and products to ensure service excellence and customer satisfaction.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and manage strategic relationships with key global/regional accounts as primary point of contact.
  • •Design and execute account strategies to achieve revenue growth, profitability, and customer retention targets.
  • •Drive profitable revenue expansion by identifying upselling, cross-selling, and new business opportunities.
  • •Lead contract management and commercial negotiations to ensure pricing, margins, and SLAs compliance.
  • •Monitor account performance (revenue, profitability, service metrics) and run QBRs/MBRs to align priorities and drive continuous improvement.

Key Requirements

  • •Bachelor’s degree in business administration, marketing, logistics, or a related field.
  • •7-9 years of experience in account management or sales, preferably in logistics or supply chain.
  • •Proven track record managing key accounts and driving revenue growth, retention, and profitability.
  • •Strong CRM and Microsoft Office Suite skills, with experience using insights and feedback to improve service.
  • •Experience with contract management/commercial negotiations and developing strategic partnerships with clients.
Experience:7-9 yearsLogisticsSupply chainAccount managementSales
Education:Bachelor's in business administration, Marketing, Logistics (or related field)
Skills:Customer-centricNegotiationProblem-solvingStrategic planningCross-functional collaboration
Tech Stack:Microsoft Office SuiteCRM software

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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Glassdoor: 3.2
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