Director, Forward Deployed Engineering & AI GTM Lead

Aircall
United States
Workplace: HybridFull timeUSD 160,000 - 200,000 annuallyFunction: Data Science & Machine LearningExperience: 7+ yearsSkills: ["Leadership","Stakeholder management","Communication","Cross-functional collaboration","Problem-solving"]

Senior leadership role owning the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. Leads the Forward Deployed Engineering team, stays engaged with customers, drives AI Agents GTM initiatives, and codifies scalable playbooks and deployment frameworks while collaborating across Product, Engineering, Marketing, Support, and GTM teams.

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Aircall
Aircall
8 months ago

Director, Forward Deployed Engineering & AI GTM Lead

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Last checked: 15 hours agoStatus: Live

Job Summary

Senior leadership role owning the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. Leads the Forward Deployed Engineering team, stays engaged with customers, drives AI Agents GTM initiatives, and codifies scalable playbooks and deployment frameworks while collaborating across Product, Engineering, Marketing, Support, and GTM teams.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs to 7–8 by H1 2026, setting standards for technical excellence, execution, and customer impact
  • •Stay involved in active customer engagements and strategic initiatives, providing technical guidance and senior-level support
  • •Drive AI Agents GTM execution with disciplined operating practices, including pipeline hygiene, forecasting accuracy, and collaboration with Sales, AM, SE, Partners, and CEs
  • •Pilot the team with data-backed operating models, defining KPIs to assess performance and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact)
  • •Maintain deep technical credibility by staying close to the product, comfortable coding in at least one language, and fluency with APIs, integrations, and modern system architectures

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience preferred
  • •Strong technical foundation with hands-on experience in APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript)
  • •Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field
  • •Experience with overlay or specialist GTM models, with understanding of sales cycles, forecasting, and execution best practices
  • •Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery
Experience:7+ yearsAISaaSCRMCustomer communications
Skills:LeadershipStakeholder managementCommunicationCross-functional collaborationProblem-solving
Languages:English
Tech Stack:PythonJavaScriptAPIsIntegrationsCRMsCloud computing

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn