Apprentice

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Attention to detail","Accuracy","Communication","Interpersonal skills","Ability to maintain confidentiality"]

Deliver superior, timely, and compliant customer support to Small Business Card Members as part of the Commercial, Merchant and Banking Servicing team. Resolve customer queries by following established procedures, using customer need insights to recommend suitable benefits and solutions. Handle customer interactions in a 24/7 rotational environment, meet performance metrics, identify issues, and suggest workflow and service level improvements while adhering to quality and compliance guidelines.

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FursaFursa
American Express
American Express
1 month ago

Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver superior, timely, and compliant customer support to Small Business Card Members as part of the Commercial, Merchant and Banking Servicing team. Resolve customer queries by following established procedures, using customer need insights to recommend suitable benefits and solutions. Handle customer interactions in a 24/7 rotational environment, meet performance metrics, identify issues, and suggest workflow and service level improvements while adhering to quality and compliance guidelines.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Provide superior customer experience to Small Business Card Members by identifying customer mood, profile, and needs while remaining compliant with guidelines.
  • •Resolve customer queries and follow established procedures as appropriate.
  • •Handle customer interactions using call handling skills to provide best-possible solutions and achieve FCR for card members.
  • •Deliver customer, employee, and shareholder metrics as per goals; highlight issues and recommend changes in workflows, procedures, and service levels based on customer demands.
  • •Adhere to quality and compliance guidelines; take quick decisions and respond to customer inquiries in a 24/7 rotating-shift environment.

Key Requirements

  • •Bachelor’s degree.
  • •Not more than 5 years of difference between highest education degree completion date and joining date.
  • •Should not have enrolled in any prior Government Apprenticeship programs.
  • •Strong attention to detail and accuracy.
  • •Good communication and interpersonal skills with ability to maintain confidentiality.
Education:Bachelor's
Skills:Attention to detailAccuracyCommunicationInterpersonal skillsAbility to maintain confidentiality
Tech Stack:Microsoft Office Suite

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn