TikTok Shop - QA Strategy Program Manager

Develop and execute strategies to improve moderation quality and policy effectiveness across the platform. Use quality management and data analysis to identify trends, measure performance, and drive action plans. Manage end-to-end QA and quality improvement programs, partnering with product, engineering, legal, and customer support to align moderation operations with platform features and intellectual property guidelines. Deliver documentation, governance, and continuous process improvements, including automation, training, and collaboration with BPO partners.