Senior Technical Account Manager

Block
Sydney
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Commercial acumen","Technical problem-solving","Root-cause analysis"]

Support Afterpay and Cash App merchants across Australia as a trusted technical partner. Help merchants stay healthy and grow through post-sales technical partnership—identifying integration issues, monitoring integration health with KPIs, and driving feature adoption and GPV outcomes. Partner across Product, Engineering, Solutions Engineering, Sales, and Account Management to translate merchant needs into technical solutions, maintain integration documentation, and lead education and quarterly technical reviews.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Block
Block
12 hours ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support Afterpay and Cash App merchants across Australia as a trusted technical partner. Help merchants stay healthy and grow through post-sales technical partnership—identifying integration issues, monitoring integration health with KPIs, and driving feature adoption and GPV outcomes. Partner across Product, Engineering, Solutions Engineering, Sales, and Account Management to translate merchant needs into technical solutions, maintain integration documentation, and lead education and quarterly technical reviews.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Identify and act on post-sales growth opportunities across a merchant portfolio, partnering to grow GPV and feature adoption
  • •Provide merchant education and deliver quarterly technical reviews connecting integration health to commercial performance
  • •Monitor integration health using defined KPIs, perform root-cause analysis, implement preventative measures, and standardize implementations
  • •Use HTML, CSS, and JavaScript to assess and creatively solve integration issues across merchant websites and in-store terminals
  • •Participate in incident response rotation with SLA adherence, delivering RCA and communicating with senior leadership

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement Savings

Key Requirements

  • •Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
  • •Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
  • •Experience managing and growing enterprise accounts, identifying expansion opportunities, and delivering commercial outcomes
  • •Proficiency in JavaScript, HTML, and CSS to assess and debug integration issues across e-commerce and POS platforms
  • •Experience using SQL for data analysis and troubleshooting
Experience:FintechPaymentsE-commerceBNPLPOS
Skills:CommunicationStakeholder managementCommercial acumenTechnical problem-solvingRoot-cause analysis
Tech Stack:HTMLCSSJavaScriptSQLDatadogSumoLogicAIAutomation toolsAPIsE-commercePOS

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn