Alta Hypercare Support Manager

Own high-priority hypercare escalations for at-risk customers and lead a team focused on rapid resolution and long-term account health. Conduct root cause analysis and post-mortems to prevent repeat service disruptions, turning findings into actionable playbooks. Drive continuous improvement using outage insights, manage staffing and resource allocation based on operational data, and partner cross-functionally with Product, Engineering, and Sales to resolve complex technical issues while championing the customer voice.