Desktop Support Technician

Provide on-site client services for desktop, notebook, printer, and peripheral support, including IMACs, break-fix, desk-side troubleshooting, upgrades, and basic deployments. Coordinate with client end users on availability and expectations, diagnose and resolve performance issues, and ensure SLA and customer satisfaction goals. Serve as a client liaison for technical and administrative matters, escalating site-impacting issues and advising on preventive maintenance and optimal configurations.