Senior Support Engineer, NORAM

Sanity
San Francisco, United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Mentorship","Collaboration","Debugging","Incident management"]

Own and resolve complex technical issues for enterprise customers, leading investigations during ambiguous or high-severity incidents. Create minimal reproductions, reusable snippets, and structured reports, then partner with Product and Engineering to identify recurring patterns and improve the product. Help reduce future support friction by authoring and updating documentation and contributing to tooling and workflow improvements across the Support organization.

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FursaFursa
Sanity
Sanity
4 days ago

Senior Support Engineer, NORAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and resolve complex technical issues for enterprise customers, leading investigations during ambiguous or high-severity incidents. Create minimal reproductions, reusable snippets, and structured reports, then partner with Product and Engineering to identify recurring patterns and improve the product. Help reduce future support friction by authoring and updating documentation and contributing to tooling and workflow improvements across the Support organization.
Location: San Francisco, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Independently own and resolve complex technical issues for enterprise customers.
  • •Lead investigations into ambiguous or high-severity issues and liaise during incidents with clear communication.
  • •Produce minimal reproductions, reusable code snippets, and structured issue reports.
  • •Provide informal mentorship and technical guidance to other Support Engineers.
  • •Collaborate with Product and Engineering to surface patterns and influence product improvements, and author documentation and self-serve resources to reduce recurring issues.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquity

Key Requirements

  • •4+ years of hands-on experience in developer support or engineering roles.
  • •Strong debugging experience with JavaScript/TypeScript and modern web applications (e.g., Next.js).
  • •Ability to independently own complex issues from diagnosis to resolution.
  • •Strong communication and collaboration skills, including informal mentorship to elevate others.
  • •Comfort operating under pressure with calm, clear, empathetic communication.
Experience:4+ years
Skills:CommunicationMentorshipCollaborationDebuggingIncident management
Tech Stack:JavaScriptTypeScriptNext.jsAPIsFrontendInfrastructureWeb applications

Company Brief

Sanity
Provides a headless CMS and structured content platform that enables developers and teams to build, manage, and deliver content via real-time APIs, customizable studio, and rich tooling for digital experiences across web and mobile.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Oslo, Norway
Founded: 2015
WebsiteLinkedIn