Qureos

23 hours ago

Customer Service Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide friendly, professional customer support by handling inquiries via phone, email, and chat, resolving order and account issues, and documenting outcomes in the CRM. Troubleshoot concerns with empathy and a solutions-first approach, escalating complex cases as needed. This fully remote role also includes data entry and recordkeeping, helping deliver exceptional customer experiences through proactive guidance and support.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries via phone, email, and chat.
•Assist customers with product/service questions, order issues, account management, and general support needs.
•Troubleshoot and resolve customer concerns with patience and empathy.
•Escalate complex issues to appropriate departments to ensure follow-through.
•Accurately document customer interactions, inquiries, and resolutions in the CRM; assist with data entry and recordkeeping as needed.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

•Previous customer service experience is preferred; entry-level candidates with strong communication skills are encouraged to apply.
•Exceptional verbal and written communication skills with a warm, professional tone.
•Strong critical thinking skills to de-escalate situations and find creative solutions.
•Comfortable using customer service software/CRMs (e.g., Zendesk, Salesforce, Hubspot) and standard office tools (Microsoft Office, Google Workspace).
•Ability to manage multiple inquiries at once, prioritize effectively, and maintain accurate records.

Experience:Customer serviceRetailHospitality

Skills:CommunicationCritical thinkingDe-escalationEmpathyEmotional intelligence

Tech Stack:ZendeskSalesforceHubspotMicrosoft OfficeGoogle WorkspaceCRM

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

23 hours ago

Customer Service Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries via phone, email, and chat.
•Assist customers with product/service questions, order issues, account management, and general support needs.
•Troubleshoot and resolve customer concerns with patience and empathy.
•Escalate complex issues to appropriate departments to ensure follow-through.
•Accurately document customer interactions, inquiries, and resolutions in the CRM; assist with data entry and recordkeeping as needed.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

•Previous customer service experience is preferred; entry-level candidates with strong communication skills are encouraged to apply.
•Exceptional verbal and written communication skills with a warm, professional tone.
•Strong critical thinking skills to de-escalate situations and find creative solutions.
•Comfortable using customer service software/CRMs (e.g., Zendesk, Salesforce, Hubspot) and standard office tools (Microsoft Office, Google Workspace).
•Ability to manage multiple inquiries at once, prioritize effectively, and maintain accurate records.

Experience:Customer serviceRetailHospitality

Skills:CommunicationCritical thinkingDe-escalationEmpathyEmotional intelligence

Tech Stack:ZendeskSalesforceHubspotMicrosoft OfficeGoogle WorkspaceCRM

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn