Trend Micro

1 week ago

Sr. Service Delivery Manager (Incident Response)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead service delivery for Incident Response (IR), Purple Teaming, and Red Teaming in Japan. Launch and localize new global services, support proposals and sales alongside the sales team, and drive business development with existing and new clients. Manage three teams (11 members total), improve workflows and deliverable quality, and own client communications, reporting, and escalation handling in coordination with global stakeholders.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Design and launch new global services for the Japan market and help localize and drive adoption.
•Support sales by accompanying the sales team on proposals and sales for IR / Purple Teaming / Red Teaming services.
•Drive business development with existing and new clients and help shape go-to-market strategy with PM and marketing.
•Oversee three teams (Coordinators, IR Forensics, and Red Teaming) by reviewing workflows, managing workload, and ensuring quality of deliverables.
•Build and operate the delivery framework with global stakeholders and own client communication, reporting, and escalation handling.

Key Requirements

•Deliver professional services with experience relevant to cybersecurity (a plus).
•Experience selling products/services or supporting sales, including pre-sales and joint sales visits.
•Business development experience, including accompanying sales and engaging directly with clients during service launch/expansion.
•Communicate business and service delivery KPIs effectively.
•Strong global communication skills with regular English interaction with global stakeholders.

Experience:3+ yearsCybersecurityProfessional servicesIncident responseRed teamingDigital forensics

Skills:CommunicationBusiness developmentExecutionProactive mindsetCross-company collaboration

Certifications:GCFAOSCP

Languages:English

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

1 week ago

Sr. Service Delivery Manager (Incident Response)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Design and launch new global services for the Japan market and help localize and drive adoption.
•Support sales by accompanying the sales team on proposals and sales for IR / Purple Teaming / Red Teaming services.
•Drive business development with existing and new clients and help shape go-to-market strategy with PM and marketing.
•Oversee three teams (Coordinators, IR Forensics, and Red Teaming) by reviewing workflows, managing workload, and ensuring quality of deliverables.
•Build and operate the delivery framework with global stakeholders and own client communication, reporting, and escalation handling.

Key Requirements

•Deliver professional services with experience relevant to cybersecurity (a plus).
•Experience selling products/services or supporting sales, including pre-sales and joint sales visits.
•Business development experience, including accompanying sales and engaging directly with clients during service launch/expansion.
•Communicate business and service delivery KPIs effectively.
•Strong global communication skills with regular English interaction with global stakeholders.

Experience:3+ yearsCybersecurityProfessional servicesIncident responseRed teamingDigital forensics

Skills:CommunicationBusiness developmentExecutionProactive mindsetCross-company collaboration

Certifications:GCFAOSCP

Languages:English

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn