Servicing and Cash Services Officer- CIB (Bahraini National)

HSBC
Manama
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Attention to detail","Communication","Interpersonal skills","Customer service","Ability to stay calm under pressure"]

Deliver high-quality branch cash counter and account servicing activities, ensuring cash transactions and cheque processing are accurate and compliant with SLAs and internal controls. Support account amendments and servicing requests, including court letters/orders and CBB letter instructions, while coordinating with internal stakeholders to resolve requests efficiently. Provide prompt, professional customer counter service, investigate queries and complaints, manage peak workloads, and maintain audit/regulatory and control standards.

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FursaFursa
HSBC
HSBC
3 days ago

Servicing and Cash Services Officer- CIB (Bahraini National)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver high-quality branch cash counter and account servicing activities, ensuring cash transactions and cheque processing are accurate and compliant with SLAs and internal controls. Support account amendments and servicing requests, including court letters/orders and CBB letter instructions, while coordinating with internal stakeholders to resolve requests efficiently. Provide prompt, professional customer counter service, investigate queries and complaints, manage peak workloads, and maintain audit/regulatory and control standards.
Location: Manama
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Process cash deposits, withdrawals, and cheque transactions accurately and within cut-off times and SLAs.
  • •Make BHD cash payments against valid instruments/vouchers, completing signature verification and customer identification checks.
  • •Scan and process over-the-counter cheque deposits in BCTS, preparing items for scanning and validating technical details.
  • •Support account servicing activities (e.g., account amendments, customer information updates, stop cheques) and process CBB letters and related instructions.
  • •Provide personalized counter service and handle customer queries/complaints while escalating cash surplus/shortage and maintaining internal controls and compliance.

Key Requirements

  • •Bachelor’s degree from a relevant field is mandatory.
  • •Sound cash-handling knowledge with a grasp of basic accounting concepts and principles.
  • •Strong operational processing capability with excellent attention to detail and consistently high accuracy.
  • •Effective written and verbal communication skills in English and Arabic.
  • •Proficiency in MS Office (Word and Excel) and confidence working across multiple banking systems.
Education:Bachelor's
Skills:Attention to detailCommunicationInterpersonal skillsCustomer serviceAbility to stay calm under pressure
Languages:EnglishArabic
Tech Stack:MS OfficeWordExcelBCTSDIM

Eligibility

Nationality:Bahraini National

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn