Software Support Engineer (C++, Linux)

Endava Technology
Ho Chi Minh City
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Customer focus","Outgoing personality","Communication","Troubleshooting","Problem-solving"]

Support and troubleshoot middleware software used as the foundation for many customer products, working with a global support team. Handle day-to-day service for customers and partners worldwide, providing system advice, corrective actions, and root-cause analysis. Collaborate closely with R&D and Solution Architects to resolve customer issues, including participation in a 24/7 on-call rota for emergency cases.

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FursaFursa
Endava Technology
Endava Technology
3 days ago

Software Support Engineer (C++, Linux)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Support and troubleshoot middleware software used as the foundation for many customer products, working with a global support team. Handle day-to-day service for customers and partners worldwide, providing system advice, corrective actions, and root-cause analysis. Collaborate closely with R&D and Solution Architects to resolve customer issues, including participation in a 24/7 on-call rota for emergency cases.
Location: Ho Chi Minh City
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot complex issues in a middleware software environment through customer interaction.
  • •Provide day-to-day service and support to end customers and partners globally.
  • •Advise customers on system usage and deliver troubleshooting support, corrective actions, and root-cause analysis.
  • •Work closely with R&D and Solution Architects to find solutions and resolve customer issues.
  • •Participate in a 24/7 on-call rota for customer emergency cases.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusHybrid WorkFlexible HoursTrainingCertificationsWellness Stipend

Key Requirements

  • •Good at English skills.
  • •At least 2 years of relevant work experience.
  • •Good analytic, troubleshooting, and problem-solving capabilities.
  • •Familiar with the Linux environment and able to read and understand C/C++ programming languages.
  • •Experience with bash and Python scripts, plus product maintenance, consulting, and system integration.
Experience:System integrationProduct maintenance
Skills:Customer focusOutgoing personalityCommunicationTroubleshootingProblem-solving
Languages:English
Tech Stack:C++CLinuxBashPython

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn