WSP

1 month ago

Technology Manager, Intelligent Mobility

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and deliver multi-workstream technology programs for a public-sector client, owning end-to-end delivery of contact center technology, data network/security, and IT Service Desk. Act as the primary client-facing technical lead, ensuring on-time, secure, and compliant implementation from go-live through hyper-care and closeout, with governance and knowledge transfer throughout.

Location: Raleigh

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.
•Own end-to-end planning, coordination, execution, and control of the three CCT technology domains — contact center technology, data network/security, and IT Service Desk — ensuring integrated delivery across all three.
•Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back-office/case-management environment.
•Oversee data network and security delivery, ensuring the solution meets applicable public-sector security, privacy (e.g., PCI, PII), and conformance requirements.
•Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.

Key Requirements

•Senior IT professional with a proven record delivering complex, multi-workstream technology programs as a single point of accountability.

Experience:Public sectorIT service deliveryContact center technologyITSM

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Certifications:PMPITIL

Languages:English

Tech Stack:CCaaSIVRIVAOmnichannel routingITILPCIPIIITSM

Company Brief

WSP

Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1959

Website LinkedIn

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WSP