Technology Manager, Intelligent Mobility

WSP
Raleigh
Full timeFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving"]

Lead and deliver multi-workstream technology programs for a public-sector client, owning end-to-end delivery of contact center technology, data network/security, and IT Service Desk. Act as the primary client-facing technical lead, ensuring on-time, secure, and compliant implementation from go-live through hyper-care and closeout, with governance and knowledge transfer throughout.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
WSP
WSP
2 months ago

Technology Manager, Intelligent Mobility

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and deliver multi-workstream technology programs for a public-sector client, owning end-to-end delivery of contact center technology, data network/security, and IT Service Desk. Act as the primary client-facing technical lead, ensuring on-time, secure, and compliant implementation from go-live through hyper-care and closeout, with governance and knowledge transfer throughout.
Location: Raleigh
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.
  • •Own end-to-end planning, coordination, execution, and control of the three CCT technology domains — contact center technology, data network/security, and IT Service Desk — ensuring integrated delivery across all three.
  • •Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back-office/case-management environment.
  • •Oversee data network and security delivery, ensuring the solution meets applicable public-sector security, privacy (e.g., PCI, PII), and conformance requirements.
  • •Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.

Key Requirements

  • •Senior IT professional with a proven record delivering complex, multi-workstream technology programs as a single point of accountability.
Experience:Public sectorIT service deliveryContact center technologyITSM
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solving
Certifications:PMPITIL
Languages:English
Tech Stack:CCaaSIVRIVAOmnichannel routingITILPCIPIIITSM

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn