Account Operations Specialist II (Manheim)

Serve as the primary point of contact for resolving client issues across simple to more complex accounts, coordinating with auction teams and stakeholders. Provide customer service on vehicle condition and discrepancies, and coordinate sale vehicle run and reconditioning processes. Inspect vehicles, prepare reconditioning estimates, approve services, and run condition report and imaging audits. Act as a liaison for clients on auction processes and recommend or upsell Manheim/CAI products while ensuring safety, quality, and SLA compliance.