Guest Services - Darien Lake

Live Nation Entertainment
New York
Workplace: OnsitePart timeUSD 16 - 17.5 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Customer service","Communication","Problem-solving","Teamwork","Judgment"]

Interact with guests by phone and in person to answer questions, resolve complaints, and maintain customer loyalty. Deliver exemplary service, adapt to guest needs, and refer unresolved issues to designated departments. Record customer interactions and transaction details, and solicit sales of additional services or products. Support the venue’s sustainability efforts and help close the venue at the end of show with fellow team members.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services - Darien Lake

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Interact with guests by phone and in person to answer questions, resolve complaints, and maintain customer loyalty. Deliver exemplary service, adapt to guest needs, and refer unresolved issues to designated departments. Record customer interactions and transaction details, and solicit sales of additional services or products. Support the venue’s sustainability efforts and help close the venue at the end of show with fellow team members.
Location: New York
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service by answering inbound calls and in-person inquiries to resolve concerns.
  • •Adapt to customer needs, ensuring they are understood and expectations are exceeded.
  • •Refer unresolved customer grievances to designated departments for further investigation.
  • •Provide information, take/enter orders, cancel accounts, and obtain complaint details by phone or in person.
  • •Keep records of customer interactions and participate in venue sustainability and end-of-show closing tasks as assigned.

Pay and Benefits

Salary: USD 16 - 17.5 hourly

Key Requirements

  • •Be 18 years or older.
  • •At least 2 years of experience in customer service and communications.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Ability to walk, climb stairs, and lift/carry up to 50 lbs. (occasional sitting).
Experience:2+ years
Skills:Customer serviceCommunicationProblem-solvingTeamworkJudgment

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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