Tier-1 Network Monitor/Help Desk Support

General Dynamics
United States
Workplace: OnsiteFull timeUSD 55,806 - 73,600Function: Customer Support (Service Desk)Experience: 3+ yearsSkills: []

Provide Tier-1 network monitoring and help desk services for an Air Force ISR mission at Langley AFB. Detect, isolate, and correct abnormal network and information processing anomalies 24/7, respond to trouble calls, and maintain trouble tickets and logs in the 480 ISRW system. Monitor nodes for operational integrity, administer network tools for troubleshooting and metrics, escalate issues when needed, and deliver quarterly trend metrics to the COR.

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FursaFursa
General Dynamics
General Dynamics
4 days ago

Tier-1 Network Monitor/Help Desk Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide Tier-1 network monitoring and help desk services for an Air Force ISR mission at Langley AFB. Detect, isolate, and correct abnormal network and information processing anomalies 24/7, respond to trouble calls, and maintain trouble tickets and logs in the 480 ISRW system. Monitor nodes for operational integrity, administer network tools for troubleshooting and metrics, escalate issues when needed, and deliver quarterly trend metrics to the COR.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Conduct fault management by detecting, isolating, and correcting network and information processing anomalies on a 24/7 basis.
  • •Monitor all nodes for operational integrity and respond to trouble calls.
  • •Initiate and maintain trouble tickets and logs documenting anomalies and corrective actions.
  • •Populate and examine trouble/error logs for troubleshooting and capturing metrics, and administer network tools for trend analysis.
  • •Provide technical support to resolve issues or escalate, and report trouble calls with hourly updates until resolution.
Travel: Low travel

Pay and Benefits

Salary: USD 55,806 - 73,600
Perks:401kHealth InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •Top Secret/SCI clearance (must currently possess) and ability to obtain TS/SCI.
  • •Minimum 3 years of related network operations experience.
  • •Possess IAT Level II Security+ certification.
  • •US citizenship required.
  • •Demonstrated knowledge of network monitoring tools, including experience logging and troubleshooting network issues.
Experience:3+ yearsNetwork operations
Certifications:IAT Level II - Security+Security+ Certification
Tech Stack:PowerPoint480 ISRWNetwork monitoring toolsNetwork tools

Eligibility

Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn