Tabby

1 month ago

ServiceDesk Engineer L1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support-focused L1 engineer handling tickets, identifying bugs, and documenting solutions; helps develop internal tools, automates routine tasks, and collaborates with L1/L2 teams to improve back-office processes.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Handle requests from the support team and colleagues (basic problem analysis).
•Identify and report bugs.
•Standardize solutions, prepare and update documentation for L1 and L2 teams.
•Analyze technical issues and create development tasks for fixing them.
•Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements).
•Automate routine tasks.

Key Requirements

•Jira experience for issue tracking and ticket management.
•Strong ownership and facilitation skills with proactive, autonomous work style.
•Experience with monitoring/logging tools such as Datadog, Grafana, and Kibana.
•Knowledge of administrative automation tools and basic software development principles.
•Experience writing simple SQL queries and reading technical documentation (English, level B2).

Experience:FintechSaaS

Skills:OwnershipCommunicationProblem-solvingProactivityAutonomy

Languages:English

Tech Stack:JiraDatadogGrafanaKibanaGoogle CloudGoogle Apps ScriptBashPythonGoSQL

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Tabby

1 month ago

ServiceDesk Engineer L1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Handle requests from the support team and colleagues (basic problem analysis).
•Identify and report bugs.
•Standardize solutions, prepare and update documentation for L1 and L2 teams.
•Analyze technical issues and create development tasks for fixing them.
•Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements).
•Automate routine tasks.

Key Requirements

•Jira experience for issue tracking and ticket management.
•Strong ownership and facilitation skills with proactive, autonomous work style.
•Experience with monitoring/logging tools such as Datadog, Grafana, and Kibana.
•Knowledge of administrative automation tools and basic software development principles.
•Experience writing simple SQL queries and reading technical documentation (English, level B2).

Experience:FintechSaaS

Skills:OwnershipCommunicationProblem-solvingProactivityAutonomy

Languages:English

Tech Stack:JiraDatadogGrafanaKibanaGoogle CloudGoogle Apps ScriptBashPythonGoSQL

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor