Lead Field Service Representative

Eaton
United States
Workplace: HybridFull timeUSD 97,000 - 143,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsSkills: ["Customer relationship management","Troubleshooting","On-call readiness","Safety focus","Mentoring"]

Provide field service engineering support for electrical power distribution equipment across the customer lifecycle—startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies. Serve as a 24/7 on-call technical resource, applying power distribution and 3-phase systems knowledge up to 38kV. Generate service reports, identify upsell opportunities, maintain customer relationships, and mentor less experienced technicians while traveling up to 25%.

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Eaton
Eaton
2 months ago

Lead Field Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide field service engineering support for electrical power distribution equipment across the customer lifecycle—startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies. Serve as a 24/7 on-call technical resource, applying power distribution and 3-phase systems knowledge up to 38kV. Generate service reports, identify upsell opportunities, maintain customer relationships, and mentor less experienced technicians while traveling up to 25%.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Support customers across the power system lifecycle including startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies.
  • •Provide 24/7 on-call availability for field service engineering and technical support for electrical power distribution equipment.
  • •Identify and present additional sales opportunities to customers.
  • •Generate timely and accurate service reports on work, product performance, and warranties.
  • •Manage multiple projects independently and mentor less experienced technicians while maintaining strong working relationships with customers and service shops.
Travel: Medium travel

Pay and Benefits

Salary: USD 97,000 - 143,000 annually
Perks:Company VehicleOvertime PayTravel AllowanceTuition AssistanceAnnual Bonus

Key Requirements

  • •High School Diploma or higher with at least 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
  • •In lieu of a high school diploma/GED, completion of accredited trade school/program with 9+ years of experience evaluating and servicing electrical distribution or control systems.
  • •Proficiency with power distribution and troubleshooting, including operation of test equipment and knowledge of safety precautions.
  • •Knowledge of 3-phase power systems and low/medium voltage power distribution equipment up to and including 38kV.
  • •Ability to understand and apply UL, NEMA, and NEC standards, and generate timely and accurate service reports.
Experience:5+ years
Skills:Customer relationship managementTroubleshootingOn-call readinessSafety focusMentoring
Licenses:Driver's licenseElectrical or General Contractor's LicenseProfessional Engineering License
Certifications:NICETNETA
Tech Stack:3-phase power systemsPower distributionLow voltageMedium voltage38kVULNEMANECProtective relaysTest equipmentARC FlashCircuit breakersAlarm systemsSoftwarePPE

Eligibility

Visa:F-1H-1BO-1E-3
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn