Sr Finance Systems Admin (L1 Support & Admin)

MongoDB
Gurugram
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Documentation","Organization","Collaboration"]

Own day-to-day L1 support for Finance applications and act as the first point of contact for end-user issues and requests. Manage user access and permissions across NetSuite, Coupa, Concur, Graphite, YayPay, and related Tax & Treasury platforms, including SCIM provisioning and access reviews. Perform low-complexity configuration and support month-end activities, while coordinating escalations to Level 2/3 teams and vendors, and contributing to process improvement and audit readiness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
MongoDB
MongoDB
2 months ago

Sr Finance Systems Admin (L1 Support & Admin)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own day-to-day L1 support for Finance applications and act as the first point of contact for end-user issues and requests. Manage user access and permissions across NetSuite, Coupa, Concur, Graphite, YayPay, and related Tax & Treasury platforms, including SCIM provisioning and access reviews. Perform low-complexity configuration and support month-end activities, while coordinating escalations to Level 2/3 teams and vendors, and contributing to process improvement and audit readiness.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own the L1 support queue for Finance applications—triage, prioritize, resolve, or escalate tickets per SLAs.
  • •Troubleshoot functional issues (e.g., workflow approvals, report access, login/SSO, and configuration mismatches) and document solutions in a knowledge base.
  • •Provision and manage user access across Finance SaaS applications, including roles/permissions, access certification reviews, and onboarding/offboarding coordination.
  • •Perform low-complexity system configuration (cost centers, departments, approval workflows, expense categories, supplier records) and support month-end/quarter-end tasks.
  • •Coordinate escalations with Level 2/3 teams and vendors, follow ITIL-aligned change/incident processes, and support SOX/audit evidence needs.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •6–8 years of experience in Finance systems support, ERP administration, or a similar Finance IT generalist role.
  • •Hands-on working knowledge of at least 2–3 of NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications.
  • •Solid understanding of Finance and Accounting processes such as procure-to-pay, order-to-cash, expense management, financial planning, and reporting.
  • •Experience managing user access, roles, and permissions in SaaS Finance platforms.
  • •Strong written and verbal communication skills in English, including the ability to translate technical issues for non-technical stakeholders.
Experience:6-8 yearsERPFinance ITShared services
Education:Bachelor's in Information Systems, Computer Science, or a related field
Skills:CommunicationDocumentationOrganizationCollaboration
Languages:English
Tech Stack:NetSuiteCoupaConcurGraphiteYayPayEPMAnaplanPigmentSCIMITILSOXSSOSAMLOktaMFAJoiner-Mover-Leaver (JML)Segregation of duties (SoD)IT General Controls (ITGC)SQLSuiteAnalytics

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn