Postman

3 weeks ago

Senior Manager, Customer Success Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead Customer Success Engineering in North America, managing CSEs to drive high-quality customer execution and measurable outcomes. Partner with Sales leadership to prioritize accounts, shape technical engagement strategy, and align capacity to retention, expansion, and strategic adoption opportunities. Build scalable operating cadences with KPI tracking, risk escalation, and blocker resolution, while partnering with Product to turn customer insights into actionable feedback and roadmap guidance.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Hire, lead, and develop Customer Success Engineers with clear expectations for quality, accountability, and proactive ownership.
•Serve as an operating partner to North America Sales leadership to prioritize accounts and align CSE capacity to the highest-impact opportunities.
•Run an operating cadence including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
•Own proactive portfolio management: drive adoption, value acceleration, identify customer risk/adoption gaps/expansion opportunities early.
•Partner with Product to capture technical blockers, workflow patterns, implementation gaps, and emerging needs for roadmap and prioritization decisions.

Pay and Benefits

Salary: USD 250,000 - 280,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

•10+ years in forward deployed engineering, customer success, technical account management, solutions engineering, strategic consulting, or related SaaS customer-facing roles.
•5+ years leading high-performing post-sales or technical customer teams.
•Experience managing distributed teams across North America.
•Demonstrated ability to drive adoption, retention, and customer value outcomes across complex enterprise accounts.
•Technically fluent in APIs, developer workflows, integrations, CI/CD systems, and modern software delivery practices.

Experience:10+ yearsSaaS

Skills:LeadershipCoachingStakeholder managementExecutive communicationOperational leadership

Languages:English

Tech Stack:APIsCI/CDIntegrations

Company Brief

Postman

Provides a collaborative API development platform enabling design, testing, documentation, and monitoring of APIs. Widely used by developers and teams to streamline API workflows across development and testing lifecycles.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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Postman

3 weeks ago

Senior Manager, Customer Success Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Hire, lead, and develop Customer Success Engineers with clear expectations for quality, accountability, and proactive ownership.
•Serve as an operating partner to North America Sales leadership to prioritize accounts and align CSE capacity to the highest-impact opportunities.
•Run an operating cadence including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
•Own proactive portfolio management: drive adoption, value acceleration, identify customer risk/adoption gaps/expansion opportunities early.
•Partner with Product to capture technical blockers, workflow patterns, implementation gaps, and emerging needs for roadmap and prioritization decisions.

Pay and Benefits

Salary: USD 250,000 - 280,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveWellness StipendMeal Allowance

Key Requirements

•10+ years in forward deployed engineering, customer success, technical account management, solutions engineering, strategic consulting, or related SaaS customer-facing roles.
•5+ years leading high-performing post-sales or technical customer teams.
•Experience managing distributed teams across North America.
•Demonstrated ability to drive adoption, retention, and customer value outcomes across complex enterprise accounts.
•Technically fluent in APIs, developer workflows, integrations, CI/CD systems, and modern software delivery practices.

Experience:10+ yearsSaaS

Skills:LeadershipCoachingStakeholder managementExecutive communicationOperational leadership

Languages:English

Tech Stack:APIsCI/CDIntegrations

Company Brief

Postman

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn