Customer Service Associate | Marks & Spencer | Cairo Festival City (Cairo, EG)

Al Futtaim Group
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Attention to detail","Teamwork","Customer-focused approach","Cash handling accuracy","Problem escalation"]

Deliver excellent customer service at Marks & Spencer, handling inquiries and basic complaints while escalating issues when needed. Support store standards by maintaining visual merchandising, cleaning the sales floor, and helping restock and receive shipments. Recommend products through upselling and cross-selling, stay current on product information, and operate the cash register accurately and in line with company policies. Work with the Duty Manager and store team to meet sales and service goals.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
4 days ago

Customer Service Associate | Marks & Spencer | Cairo Festival City (Cairo, EG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Deliver excellent customer service at Marks & Spencer, handling inquiries and basic complaints while escalating issues when needed. Support store standards by maintaining visual merchandising, cleaning the sales floor, and helping restock and receive shipments. Recommend products through upselling and cross-selling, stay current on product information, and operate the cash register accurately and in line with company policies. Work with the Duty Manager and store team to meet sales and service goals.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage customers to provide a high level of service and assist with their needs.
  • •Handle basic customer complaints and escalate issues as needed.
  • •Maintain store standards through visual merchandising, organization, and sales-floor upkeep.
  • •Participate in receiving shipments, restocking, and helping ensure the store is fully stocked.
  • •Recommend products through upselling and cross-selling and operate the cash register to process transactions per policy.

Key Requirements

  • •Strong customer service skills from a similar customer-facing role.
  • •Excellent communication and interpersonal skills.
  • •Attention to detail to maintain store standards, organization, and cleanliness.
  • •Experience recommending products and driving upselling and cross-selling.
  • •Experience operating cash registers and handling cash transactions.
Skills:CommunicationInterpersonal skillsAttention to detailTeamworkCustomer-focused approachCash handling accuracyProblem escalation

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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