OpenAI

1 month ago

Customer Education, Content & Systems Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead the operational backbone of OpenAI's Customer Education program, owning content health, governance, and scalable workflows. You’ll align cross-functional teams, run the program rhythm, translate business needs into system requirements, and automate repeatable work with AI. This role shapes how enterprises adopt frontier AI by ensuring high-quality education resources are discoverable, scalable, and trusted.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
•Ensure customer-facing teams can confidently find and use the right education resources at the right time.
•Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
•Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
•Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.

Pay and Benefits

Salary: USD 207,000 - 230,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquity

Key Requirements

•8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
•Experience owning or improving the operating model of a fast-moving, cross-functional team.
•Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
•Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
•Experience translating business or team needs into clear workflows, system requirements, and implementation plans.

Experience:8+ yearsAIEnterprise technologyEducationSaaS

Skills:CommunicationLeadershipProblem-solvingOrganizationStrategic thinking

Tech Stack:AIWorkflow automationContent managementSystems workflows

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

OpenAI

1 month ago

Customer Education, Content & Systems Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
•Ensure customer-facing teams can confidently find and use the right education resources at the right time.
•Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
•Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
•Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.

Pay and Benefits

Salary: USD 207,000 - 230,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquity

Key Requirements

•8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
•Experience owning or improving the operating model of a fast-moving, cross-functional team.
•Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
•Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
•Experience translating business or team needs into clear workflows, system requirements, and implementation plans.

Experience:8+ yearsAIEnterprise technologyEducationSaaS

Skills:CommunicationLeadershipProblem-solvingOrganizationStrategic thinking

Tech Stack:AIWorkflow automationContent managementSystems workflows

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor