Applied AI Engineer (Customer Facing)

Retell AI
Redwood City
Workplace: OnsiteContractUSD 200,000 - 300,000 annuallyFunction: Data Science & Machine LearningExperience: 2+ yearsEducation: bachelorsSkills: ["Debugging","Problem-solving","Communication","Customer collaboration"]

Design, build, and deploy production AI voice applications for enterprise customers, integrating Retell APIs and SDKs and creating custom conversational workflows. Debug production issues across APIs, webhooks, telephony/SIP, authentication, latency, and infrastructure, while improving prompt quality and reliability. Lead technical onboarding and serve as the primary technical advisor during implementation, partnering with Engineering and Product to turn customer feedback into platform improvements.

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FursaFursa
Retell AI
Retell AI
1 day ago

Applied AI Engineer (Customer Facing)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Design, build, and deploy production AI voice applications for enterprise customers, integrating Retell APIs and SDKs and creating custom conversational workflows. Debug production issues across APIs, webhooks, telephony/SIP, authentication, latency, and infrastructure, while improving prompt quality and reliability. Lead technical onboarding and serve as the primary technical advisor during implementation, partnering with Engineering and Product to turn customer feedback into platform improvements.
Location: Redwood City
Workplace: Onsite
Employment Type: Contract
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Design, build, and deploy production AI voice applications for enterprise customers.
  • •Integrate Retell APIs and SDKs and develop custom workflows, automations, and conversational AI experiences.
  • •Debug production issues across APIs, webhooks, telephony, SIP, authentication, latency, and infrastructure.
  • •Lead technical onboarding and serve as the primary technical advisor during customer implementation.
  • •Partner with Product and Engineering to improve the platform by turning customer feedback into product improvements and best practices.
Travel: Low travel

Pay and Benefits

Salary: USD 200,000 - 300,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
  • •2+ years of software engineering or customer-facing technical experience building and deploying production applications.
  • •Strong programming skills in Python, TypeScript, or similar languages.
  • •Experience working with APIs, SDKs, and distributed systems.
  • •Excellent debugging and problem-solving skills, with strong communication for technical customer collaboration.
Experience:2+ yearsEnterpriseCustomer-facing technicalVoice AILLM-powered applicationsStartup
Education:Bachelor's
Skills:DebuggingProblem-solvingCommunicationCustomer collaboration
Tech Stack:PythonTypeScriptAPIsSDKsDistributed systemsWebhooksTelephonySIPAuthenticationAWSGCPAzureTwilioLLM

Eligibility

Visa:H1BTNL-1E-3F-1O-1
Work Authorization:Sponsorship available.

Company Brief

Retell AI
Provides an AI-powered platform for creating personalized, high-quality video content from text or templates, enabling businesses and creators to scale video production and engage audiences with automated, customizable video generation tools.
Industry: Digital Media
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