Ajax Systems

1 month ago

Technical Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical Support Engineer (L2) in the QA team at Ajax Systems. You will handle partner and client inquiries (L1/L2), promptly resolve server-side issues with developers, analyze incidents, prioritize and escalate as needed, perform root-cause analyses, participate in on-call monitoring, and contribute to a knowledge base while deepening understanding of Ajax products.

Location: Ukraine

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle incoming inquiries from partners and clients through the L1 Support Team and technical staff
•Provide prompt server-side issue resolution in collaboration with developers and other engineers
•Analyze incidents, prioritize them, track statuses, and escalate as needed
•Perform root-cause analysis of detected issues and provide information for understanding and resolving problems
•Participate in on-call rotation and monitoring of system health, responding to monitoring triggers

Pay and Benefits

Perks:Health InsuranceEnglish Lessons

Key Requirements

•1+ year experience in support (L1/L2)
•knowledge of API basics and data formats (JSON, XML)
•knowledge of HTTP protocol
•experience with databases
•experience with Atlassian products (Jira, Confluence, Dashboards, Reports)

Experience:1+ yearsSecurityIT services

Skills:CommunicationCritical thinkingTime management

Languages:RussianUkrainianEnglish

Tech Stack:JSONXMLHTTPJiraConfluenceDashboardsReportsKibanaGrafana

Company Brief

Ajax Systems

Designs and manufactures wireless professional security systems and smart home devices, including alarms, sensors, cameras, and communication hubs, sold globally for residential and commercial security and IoT integration.

Industry: Surveillance & Security Hardware

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Kyiv, Ukraine

Founded: 2011

Website LinkedIn

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Ajax Systems

1 month ago

Technical Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Ukraine

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle incoming inquiries from partners and clients through the L1 Support Team and technical staff
•Provide prompt server-side issue resolution in collaboration with developers and other engineers
•Analyze incidents, prioritize them, track statuses, and escalate as needed
•Perform root-cause analysis of detected issues and provide information for understanding and resolving problems
•Participate in on-call rotation and monitoring of system health, responding to monitoring triggers

Pay and Benefits

Perks:Health InsuranceEnglish Lessons

Key Requirements

•1+ year experience in support (L1/L2)
•knowledge of API basics and data formats (JSON, XML)
•knowledge of HTTP protocol
•experience with databases
•experience with Atlassian products (Jira, Confluence, Dashboards, Reports)

Experience:1+ yearsSecurityIT services

Skills:CommunicationCritical thinkingTime management

Languages:RussianUkrainianEnglish

Tech Stack:JSONXMLHTTPJiraConfluenceDashboardsReportsKibanaGrafana

Company Brief

Ajax Systems

Industry: Surveillance & Security Hardware

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Kyiv, Ukraine

Founded: 2011

Website LinkedIn