Digital Sales Representative | Retail | IKEA RSO Jebel Ali (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Communication","Persuasion","Time management","Multi-tasking"]

Drive active selling through IKEA’s digital channels by engaging customers, understanding home furnishing needs, and providing product expertise. Answer product questions, handle customer concerns in a timely and accurate way, and identify opportunities to increase satisfaction and sales via up-selling and cross-selling. Gather customer feedback to share with relevant teams and maintain strong product knowledge and digital sales best practices while meeting organizational sales targets.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
5 hours ago

Digital Sales Representative | Retail | IKEA RSO Jebel Ali (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive active selling through IKEA’s digital channels by engaging customers, understanding home furnishing needs, and providing product expertise. Answer product questions, handle customer concerns in a timely and accurate way, and identify opportunities to increase satisfaction and sales via up-selling and cross-selling. Gather customer feedback to share with relevant teams and maintain strong product knowledge and digital sales best practices while meeting organizational sales targets.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Engage proactively with customers through digital channels, identifying concerns and providing accurate solutions.
  • •Answer product questions and explain features while highlighting solutions to customer problems.
  • •Gather customer feedback and share it with the concerned teams.
  • •Identify opportunities to generate sales and improve customer satisfaction.
  • •Perform up-selling and cross-selling and meet organizational sales targets.

Key Requirements

  • •Previous sales experience.
  • •Customer service skills to listen to and address customer concerns.
  • •Excellent communication skills, particularly persuasion.
  • •Proficiency in Advanced Excel, Google Analytics, and other digital performance tools.
  • •Experience with help desk software and remote support tools.
Skills:Customer serviceCommunicationPersuasionTime managementMulti-tasking
Tech Stack:Advanced ExcelGoogle AnalyticsHelp desk softwareRemote support toolsDigital performance toolsDigital platform

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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