Manager - Learning Design & Governance

American Express
Charlotte, New York
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Education & TrainingEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Organizational skills","Communication","Collaboration"]

Lead governance and operational oversight for enterprise required learning programs, ensuring alignment with enterprise standards, timelines, and compliance expectations. Facilitate consultation intake sessions with enterprise partners, maintain governance documentation and controls, and partner with Risk, Compliance, Legal, and Control Management for audit readiness. Build governance reporting and dashboards using learning and analytics tools to monitor learning compliance, effectiveness, and continuously improve program operations.

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FursaFursa
American Express
American Express
1 day ago

Manager - Learning Design & Governance

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead governance and operational oversight for enterprise required learning programs, ensuring alignment with enterprise standards, timelines, and compliance expectations. Facilitate consultation intake sessions with enterprise partners, maintain governance documentation and controls, and partner with Risk, Compliance, Legal, and Control Management for audit readiness. Build governance reporting and dashboards using learning and analytics tools to monitor learning compliance, effectiveness, and continuously improve program operations.
Location: Charlotte, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Support governance and project management activities for Global Required Learning programs to align with enterprise standards, timelines, and compliance expectations.
  • •Lead consultation intake sessions with enterprise partners to understand governance requirements for required learning programs.
  • •Maintain governance processes, documentation, controls, and operational procedures across required learning programs.
  • •Partner with Risk, Compliance, Legal, and Control Management stakeholders to support program compliance and audit readiness.
  • •Develop governance reporting, dashboards, metrics, and analytics to monitor learning compliance and program effectiveness.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kParental Leave

Key Requirements

  • •3+ years of experience in program governance, reporting, analytics, learning operations, risk management, or related functions.
  • •Experience working with Learning Management Systems (LMS) and reporting/dashboard tools such as Tableau or Power BI.
  • •Strong analytical and problem-solving skills to interpret and communicate data effectively.
  • •Strong organizational skills and attention to detail to manage multiple priorities.
  • •Effective written and verbal communication skills to collaborate across teams and organizational levels.
Experience:Learning operationsProgram governanceRisk managementComplianceFinancial services
Education:Bachelor's in Business Administration, Learning & Development, Risk Management, Data Analytics, or related field
Skills:Analytical thinkingProblem-solvingOrganizational skillsCommunicationCollaboration
Tech Stack:Learning Management Systems (LMS)TableauPower BI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn