Enterprise Account Executive - Service Cloud

Salesforce
Sydney, Melbourne
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsSkills: ["Consultative selling","Negotiation","Cross-functional collaboration","Trusted-advisor communication","Outcome-led approach"]

Own Service Cloud quota for enterprise accounts by building and executing a territory sales strategy. Serve as a trusted advisor to understand customers’ service and CX challenges, expand within named accounts, and drive net-new logo acquisition. Lead full sales cycles from prospecting and discovery through solution design, negotiation, and close, while evangelizing AI-powered service solutions including Agentforce.

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FursaFursa
Salesforce
Salesforce
1 day ago

Enterprise Account Executive - Service Cloud

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Last checked: 5 hours agoStatus: Live

Job Summary

Own Service Cloud quota for enterprise accounts by building and executing a territory sales strategy. Serve as a trusted advisor to understand customers’ service and CX challenges, expand within named accounts, and drive net-new logo acquisition. Lead full sales cycles from prospecting and discovery through solution design, negotiation, and close, while evangelizing AI-powered service solutions including Agentforce.
Location: Sydney, Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Build and execute a Service Cloud sales strategy across an enterprise territory.
  • •Advise customers by understanding their service and CX challenges.
  • •Drive revenue growth through expansion within accounts and acquisition of net-new logos.
  • •Evangelize AI-powered service solutions, including Agentforce, that transform customer support.
  • •Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.

Key Requirements

  • •5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX.
  • •A track record of consistent quota overachievement.
  • •Strong consultative selling skills across discovery, solution framing, negotiation, and closing.
  • •Experience with SaaS and software sales.
  • •Ability to work cross-functionally in complex enterprise deals.
Experience:5+ yearsSaaSCustomer serviceContact centerField serviceCX
Skills:Consultative sellingNegotiationCross-functional collaborationTrusted-advisor communicationOutcome-led approach
Tech Stack:Service CloudAgentforceEinstein AIData CloudCRM platformsSalesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor