Anthropic

3 months ago

Product Support Specialist (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join Anthropic as a Singapore-based Product Support Specialist, delivering high-touch technical product support for AI SaaS offerings. You’ll handle a range of cases from billing to complex API debugging, partner with engineers to diagnose issues, and help scale our support program across APAC. You’ll own on-call duties, drive improvements, and build resources to raise customer satisfaction.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become an expert in all Anthropic products.
•Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses.
•Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace.
•Manage on-call tasks for high-urgency user issues with extreme ownership, including pager duty during APAC hours to ensure 24/7 support for critical queries.
•Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale.

Key Requirements

•Bachelor’s degree or an equivalent combination of education, training, and/or experience.
•Experience in providing technical product support within a second tier, escalated, or priority support team.
•Familiar with APIs and technical SaaS products and can deeply understand technical docs with ease.
•Thrives in fast-paced, reactive situations while meeting core support metrics (e.g., CSAT, SLA).
•Strong written communication skills and deep care for details.

Experience:AiSaas

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingWritten communicationAttention to detail

Languages:English

Tech Stack:APIsSaaS

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

3 months ago

Product Support Specialist (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become an expert in all Anthropic products.
•Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses.
•Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace.
•Manage on-call tasks for high-urgency user issues with extreme ownership, including pager duty during APAC hours to ensure 24/7 support for critical queries.
•Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale.

Key Requirements

•Bachelor’s degree or an equivalent combination of education, training, and/or experience.
•Experience in providing technical product support within a second tier, escalated, or priority support team.
•Familiar with APIs and technical SaaS products and can deeply understand technical docs with ease.
•Thrives in fast-paced, reactive situations while meeting core support metrics (e.g., CSAT, SLA).
•Strong written communication skills and deep care for details.

Experience:AiSaas

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingWritten communicationAttention to detail

Languages:English

Tech Stack:APIsSaaS

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn