Miele

5 days ago

Head of Domestic Field

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead Domestic Field Service Operations across the UK and Ireland, reporting to the Director of Service and serving on the Service Leadership Team. You’ll oversee seven Regional Service Managers, around 100 Service Technicians, and the Technical Repair Centre, creating a customer-first service experience that strengthens loyalty while delivering operational excellence and commercial performance. With a hands-on, field-visible leadership style, drive continuous improvement and transformational change using customer insight and performance data.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Lead the Field Service operation and Technical Repair Centre across the UK and Ireland to ensure a safe, efficient, customer-focused environment.
•Create an inclusive culture with customer experience at the heart of decisions and interactions.
•Maintain a regular presence across the field, Technical Repair Centre, and head office to build relationships and support teams.
•Maximise sales through service opportunities to strengthen loyalty, drive revenue growth, and increase market share.
•Use customer insight, customer satisfaction measures, and operational performance data to identify improvements and manage resources for consistent, high-quality service.

Travel: Medium travel

Pay and Benefits

Perks:Company CarHealth InsuranceEye TestsGym MembershipSubsidised Café

Key Requirements

•Extensive leadership experience managing large-scale operational, field-based or technical service teams.
•Proven track record leading leaders and building high-performing teams across geographically dispersed operations.
•Experience delivering continuous improvement and transformational change programmes that drive customer, operational and commercial success.
•Strong stakeholder management and influencing skills across multiple functions.
•Excellent communication and organisational, analytical, and project management skills with the ability to balance strategic priorities and operational demands.

Skills:LeadershipStakeholder managementInfluencingCommunicationOrganisational skills

Company Brief

Miele

Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn

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Miele

5 days ago

Head of Domestic Field

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Lead the Field Service operation and Technical Repair Centre across the UK and Ireland to ensure a safe, efficient, customer-focused environment.
•Create an inclusive culture with customer experience at the heart of decisions and interactions.
•Maintain a regular presence across the field, Technical Repair Centre, and head office to build relationships and support teams.
•Maximise sales through service opportunities to strengthen loyalty, drive revenue growth, and increase market share.
•Use customer insight, customer satisfaction measures, and operational performance data to identify improvements and manage resources for consistent, high-quality service.

Travel: Medium travel

Pay and Benefits

Perks:Company CarHealth InsuranceEye TestsGym MembershipSubsidised Café

Key Requirements

•Extensive leadership experience managing large-scale operational, field-based or technical service teams.
•Proven track record leading leaders and building high-performing teams across geographically dispersed operations.
•Experience delivering continuous improvement and transformational change programmes that drive customer, operational and commercial success.
•Strong stakeholder management and influencing skills across multiple functions.
•Excellent communication and organisational, analytical, and project management skills with the ability to balance strategic priorities and operational demands.

Skills:LeadershipStakeholder managementInfluencingCommunicationOrganisational skills

Company Brief

Miele

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn