Client Services Manager - NSB

Netflix
United States
Workplace: OnsiteFull timeUSD 181,000 - 323,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Proactive","Strategic thinking","Organization","Attention to detail","Communication"]

Manage day-to-day production support for Netflix Studios Brooklyn, serving as the main point of contact to ensure operational and customer service excellence. Lead onboarding/offboarding for productions, coordinate move-ins/move-outs, and handle production repair/maintenance requests and CAPEX/OPEX support. Support ancillary billing using Xytech/Media Pulse, oversee client logistics for on-site events, and run studio/client tours while maintaining strong client relationships.

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FursaFursa
Netflix
Netflix
1 week ago

Client Services Manager - NSB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage day-to-day production support for Netflix Studios Brooklyn, serving as the main point of contact to ensure operational and customer service excellence. Lead onboarding/offboarding for productions, coordinate move-ins/move-outs, and handle production repair/maintenance requests and CAPEX/OPEX support. Support ancillary billing using Xytech/Media Pulse, oversee client logistics for on-site events, and run studio/client tours while maintaining strong client relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the main point of contact for day-to-day operational needs of productions and ensure operational and customer service excellence.
  • •Facilitate production onboarding and offboarding for smooth and efficient experiences.
  • •Collaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.
  • •Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.
  • •Oversee production repair and maintenance requests and coordinate production move-ins/move-outs, including logistical support for on-site events.

Pay and Benefits

Salary: USD 181,000 - 323,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityPaid Leave

Key Requirements

  • •Minimum of 5 years in entertainment-specific campus operations.
  • •Proven ability to handle confidential information with discretion and integrity.
  • •Strong organizational skills to prioritize tasks and manage time effectively under pressure.
  • •Excellent multitasking and ability to meet tight deadlines.
  • •Proficiency with Google Workspace (Docs, Sheets, Gmail, Drive) and Microsoft Word/Excel; familiarity with AirTable is a plus.
Experience:5+ yearsEntertainmentStudio operations
Skills:ProactiveStrategic thinkingOrganizationAttention to detailCommunication
Tech Stack:XytechMedia PulseGoogle WorkspaceGoogle DocsGoogle SheetsGmailGoogle DriveMicrosoft WordExcelAirTable

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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