Part Time Agent, Customer Services - Toronto YYZ

American Airlines Group
Toronto
Part timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Organizational skills","Teamwork","Ability to work under pressure"]

Provide security screening and passenger service at check-in and the gate, assisting flight crews and customers with travel information. Process reservations, issue tickets, and complete check-in tasks while following travel documentation and security procedures. Check baggage, communicate excess baggage charges, and support a smooth passenger experience through strong customer service and communication. Works a variety of shifts and weekends based on operational needs.

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American Airlines Group
American Airlines Group
1 day ago

Part Time Agent, Customer Services - Toronto YYZ

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide security screening and passenger service at check-in and the gate, assisting flight crews and customers with travel information. Process reservations, issue tickets, and complete check-in tasks while following travel documentation and security procedures. Check baggage, communicate excess baggage charges, and support a smooth passenger experience through strong customer service and communication. Works a variety of shifts and weekends based on operational needs.
Location: Toronto
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle security screening and passenger service procedures at check-in and in the gate area
  • •Provide assistance to passengers as requested or required
  • •Process reservations, issue tickets, and perform check-in processes in compliance with travel documentation and security procedures
  • •Check baggage and inform passengers of excess baggage charges per tariff rules
  • •Lift and carry bags and boxes up to 70 lbs and stand for prolonged periods

Pay and Benefits

Perks:Health InsuranceEmployee AssistancePet Insurance

Key Requirements

  • •Ability to work a variety of shifts based on operational needs
  • •Willing to work weekends and shifts
  • •Excellent customer service, communication, and organizational skills
  • •Established personal grooming standards per company requirements
  • •High school diploma
Education:High School
Skills:Customer serviceCommunicationOrganizational skillsTeamworkAbility to work under pressure

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn